Shipping Policies

US United States Shipping

All shipping addresses must be submitted in English, no special or accented characters are accepted.

If a gate code is required to deliver to your shipping address please provide it to your selected carrier, using the contact information below.

You may have to pay postage fees for orders delivered to a PO Box by all shipping options except for “PO BOX or APO Address”.

PO BOX or APO Address

USPS by UPS

For shipping related inquiries regarding USPS orders, please contact USPS Customer Service, or refer to USPS’s FAQ.

Services PO Boxes and military addresses.

When shipping to a military address, use the service member’s full name and rank and DO NOT include city or country name. Must also include the unit/CMR/PSC number, the APO/FPO/DPO box number, the APO/FPO/DPO designation, the AA/AE/AP region and Zip Code. Ships up to 9 pounds.

 

Restrictions

Some items in our catalog may not be able to be shipped within the United States or within your State due to brand restrictions.

Domestic Shipping Policy

Domestic Shipments on orders of less than $99.00 have a base rate of $5.95. Or $9.95 for large items. Orders of $99.00 and over qualify for free standard shipping.^ (Qualifying amount must be met after any promotion or discount is applied.). 

Orders placed after 3:00pm EST do not process until the next business day. Orders received on the weekend (Friday after 3:00pm EST, Saturday & Sunday) will not be processed until Monday morning.

**Business Days are defined as Monday-Friday (excluding Holidays).

International Shipping Policy


Our international shipping cost varies depending on weight and destination. Total freight costs will be displayed during checkout based upon your items and their destination country. Unless otherwise noted, free shipping offers do not apply to international orders.

We offer fast, reliable shipping via DHL International. In some countries, DHL may also interface with local carriers for the final delivery of your package.

Important Notice Regarding International Shipments:


There are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to orders shipping from the United States and/or the items you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.

Any duties, tariffs, or local taxes that may apply to your order are your responsibility. Cell Sauce cannot anticipate or estimate country specific duties, tariffs and taxes that may apply to your order. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges. These fees are determined by a local customs office and Cell Sauce cannot be responsible for any such fees incurred.

Some products are banned or considered illegal in certain countries. Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.

International Customer Addresses

To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit.

Contact Us

Email Support@CellSauce.com to get connected with Cell Sauce customer service.